COVID-19 (Novel Coronavirus) Information

COVID-19 (Novel Coronavirus) Information

Please note During all Alert Levels - Highland Park Medical and Marina Medical remain open and providing for your health service. How you access care will differ depending on the Alert Levels.In Level 3 and 4, most consultations will initially involve phone or video consult first. If we need to bring you in to further assess you or provide treatment we will do this in a safe manner for you and for our team.In Levels 2, 3 and 4 we will require you to wear a mask to enter the clinics. If you do not have one, we can provide one to you.


As with other respiratory illnesses, it’s important to follow basic hand and respiratory hygiene measures to reduce the risk of infection:
  1. Avoid close contact with people suffering acute respiratory infections
  2. Frequently wash hands, especially after contact with ill people or their environment
  3. Avoid close contact with sick live farm animals or wild animals
  4. People with symptoms of acute respiratory infection should practice cough etiquette:
  • Maintain distance from others, or if not possible then wear a mask

  • Cover coughs and sneezes with disposable tissues or cough/sneeze into your elbow

  • Wash hands

Secondly :

If your symptoms are mild (just like a cold - runny nose, cough)

  1. Look at the self care information on the following webpage
  2. For advice and assessment then ring us on
    • Highland Park Medical - 09 535 8095
    • Marina Medical - 09 534 5414

Here is what to do if you are feeling unwell and have recently:

  • Travelled outside of New Zealand
  • Had close contact with someone who has been diagnosed with COVID-19, or close contact with someone who is sick and seems at high risk of COVID-19 due to recent travel or contact with a high risk person who has been sick.
  1. For advice and assessment ring us on
    • Highland Park Medical - 09 535 8095
    • Marina Medical - 09 534 5414
  2. After Hours call East Care Accident and Medical on 09 277 1516
  3. Call the Coronavirus Healthline on 0800 358 5453.
    • This is a hotline that is especially put in place by the Ministry of Health to assist with advice and assessment regarding Coronavirus.

You may be requested by the team to wait in your car in the carpark outside the clinic. Please take your mobile with you. Your doctor will decide on the plan.

  • A swab is currently necessary to test for COVID-19 if you have respiratory symptoms including runny nose, sore throat, cough or shortness of breath.
    • Depending on capacity we may be able to do the swab on site in a special swabbing station separated from all other staff and patients or will refer you to a Community Based Assessment Centre (CBAC)
      • These are sites set up for testing for suspected COVID-19 cases in Auckland.

Currently they are at the following locations: 

• Howick/Botany/Pakuranga - Spectrum House ( between East Care and the Botany Maternity Unit) 292a Botany Road, Howick. Open again Thursday 12 August
Other sites are detailed on the link below

If you or your relative's symptoms are severe (difficulty breathing)

  • Then call 111, Healthline on 0800 358 5453 or our clinic during working hours.
  • We will then arrange an urgent assessment.
  • It is important that you do not go to any medical facility without there being proper preparation for your arrival, otherwise you will put the whole community at risk.

Remember that for most people an infection with COVID-19 will be mild

Stay at home if you have any signs of an infection.
If you have had a confirmed case of COVID-19, you must stay at home until you have met all of the following criteria
  1. Resolution of most acute symptoms (e.g. cough, sneezing) for the previous 24 hours. If there were prior chronic respiratory symptoms, then resolution of symptoms associated with current illness.
  2. Temperature less than 38 degrees C for the previous 48 hours.
  3. At least 7 days after onset of the acute illness.
  4. Not have major immunosuppression, such as within a year following bone marrow transplantation or during receipt of chemotherapy

General Recommendations during this time 

a) If You Are Unwell

  1. Stay home if unwell
  2. Cough / sneeze into elbow or into tissues then dispose of tissues in a bin, bag or toilet immediately
  3. Wear a mask if in contact with anyone
  4. Avoid contact with those who are unwell
  5. If you have cold/flu like symptoms or are concerned you may have Covid-19, or been exposed to Covid-19, please follow the instructions above.

b) Travel And Contact With Others

  1. Limit movement around the country by avoiding non-essential domestic travel (during Alert Level 3 and 4)
  2. Wear a mask if you are going to be out and about - this gives you some protection, but importantly protects others in case you are contagious
  3. Avoid large gatherings (e.g. shopping malls, cinemas etc)
  4. Keep as much space between you and others, aim for physical distancing of more than 2 metres
  5. No handshakes, hugs or hongis
  6. Shop online if possible e.g. groceries
  7. Work from home if possible
  8. Physical distancing on public transport is critical to slowing the spread – it’s about keeping a safe distance from others.
  9. On public transport, aim to stay at least one to two metres away from other passengers, and leave the seat next to you empty if you can
  10. Where possible, sit in a window seat in a row by yourself.
  11. Wash and dry your hands before and after your journey.

c) Cleaning

  1. Wash hands frequently with soap & running water (including fingertips / space between thumb and index finger) Hand sanitiser is a second best if available.
  2. Don’t touch your eyes, nose or mouth if your hands are unclean
  3. Disinfect frequently touched surfaces & objects e.g door handles
  4. Flush toilets with both seats down (avoids micro droplets in air)
  5. Keep toothbrushes in bathroom drawer

For More Information

On the Ministry of Health website -

Click the following link to updated information on the Auckland Regional Public Health website

If you are planning overseas travel check the governments Safe Travel Website before you go