Consultations normally last up to 15 minutes.
We endeavour to see all people when they choose to be seen. If you know that you need to have a regular review visit, it is best to book several days in advance.
If you can not keep an appointment, please cancel as soon as possible so that we can reallocate the appointment.
We will always endeavour to see sick children if the parent feels they need to be seen urgently.
We are able to deal with accidents, burns and sports injuries urgently if necessary.
Although we try our best to keep to time, inevitably due to the unpredictable nature of medicine, there will be times when you experience delays in seeing the Doctor or Nurse.
Some things you can do to help us run on time are:
Arrive on time for your appointment and report to reception.
If you think your problem may need extra time, please advise the receptionist when you make the appointment, for example, multiple problems, insurance or immigration medical examinations, minor operations.
If the purpose of your visit is for a drivers license, insurance or immigration medical examination, please advise the nurse on arrival, who will then assist you in completing some sections of the forms.

• If you are too ill to come to the clinic, the doctor will visit you if possible.
• Most problems are best handled at the clinic because of facilities available here.
• If you think you need a visit, phone and discuss it with the nurse.

• Results are available to view once signed off by the doctor on the patient portal - www.myindici.co.nz or the app MyIndici
• We will notify you via the portal or by phone, text or email if your results require follow up or require a change in treatment.
• You may ring the nurse for any test result, but it is usually best to wait at least 4-5 working days before ringing.
• Some specialised tests take longer to be reported, such as smear tests.

• While there are a few medications which can be safely given by repeat prescriptions in response to telephone requests, most medications are for conditions that require at least 3 monthly review.
• For these it is necessary, and in your best interest, to be seen before issuing a prescription.
• The best way to order a repeat prescription is through the MyIndici patient portal, where you can specify the medication and the required pharmacy easily
• If you are ringing for a prescription, please ring at least the day before picking it up and give full details of what is required. There are additional charges for mailing, or same day urgent prescriptions.